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Privacy Policy

Last Updated: December 7, 2025

At Best Website Consultancy ("we," "us," "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Privacy at a Glance

  • ✓ We collect only necessary information to provide our services
  • ✓ Your data is never sold to third parties
  • ✓ We use industry-standard security measures
  • ✓ You have control over your personal information
  • ✓ We comply with Indian data protection laws

1. Information We Collect

1.1 Information You Provide Directly:

  • Contact Information: Name, email address, phone number, company name
  • Project Details: Service requirements, project scope, budget information
  • Communication Data: Information shared via contact forms, emails, or consultations
  • Payment Information: Billing address, payment method details (processed securely through payment gateways)
  • Account Information: Login credentials if you create an account (for AMC clients)

1.2 Information Collected Automatically:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
  • Cookies: Session cookies, preference cookies, analytics cookies (see Cookie Policy below)
  • Location Data: General geographic location based on IP address

1.3 Information from Third Parties:

  • Analytics providers (Google Analytics)
  • Payment processors
  • Social media platforms (if you interact with our social media)

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our web development and consultancy services
  • Communication: To respond to inquiries, schedule consultations, and provide customer support
  • Project Management: To manage projects, deliver services, and maintain client relationships
  • Payment Processing: To process payments and maintain financial records
  • Marketing: To send promotional materials, newsletters, and service updates (with your consent)
  • Analytics: To understand user behavior and improve our website and services
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Business Operations: For accounting, auditing, and other internal business purposes

3. Legal Basis for Processing (Indian Law)

We process your personal information based on:

  • Consent: You have given explicit consent for specific purposes
  • Contract Performance: Processing is necessary to fulfill our service agreement with you
  • Legal Obligation: We must process data to comply with Indian laws (GST, Income Tax, etc.)
  • Legitimate Interest: Processing is necessary for our legitimate business interests, provided it doesn't override your rights

4. Information Sharing & Disclosure

We do not sell your personal information. We may share information with:

4.1 Service Providers:

  • Hosting providers (for website hosting)
  • Payment processors (for secure payment handling)
  • Email service providers (for communication)
  • Analytics providers (Google Analytics)
  • Cloud storage providers

These providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal Requirements:

We may disclose information if required by:

  • Court orders or legal processes
  • Government authorities or law enforcement
  • Compliance with Indian laws and regulations
  • Protection of our legal rights or safety

4.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Storage: Encrypted databases and secure servers
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Data Backups: Regular encrypted backups to prevent data loss
  • Secure Payment: PCI-DSS compliant payment processing

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain client relationships
  • Comply with legal obligations (tax records, financial reporting)
  • Resolve disputes and enforce agreements
  • Maintain business records and archives

Retention Periods:

  • Active client data: Duration of service agreement + 7 years (as per Indian tax laws)
  • Marketing data: Until you unsubscribe or request deletion
  • Financial records: 7 years (as required by Indian accounting standards)
  • Website analytics: 26 months (Google Analytics default)

7. Your Privacy Rights

Under Indian law and our commitment to privacy, you have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your information for marketing purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing (where consent is the legal basis)

To exercise your rights, contact us at: info@bestwebsiteconsultancy.com
We will respond to your request within 30 days.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (cannot be disabled)
  • Performance Cookies: Help us understand how visitors use our website (Google Analytics)
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity for targeted advertising (with your consent)

Managing Cookies:

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers accept cookies automatically, but you can modify settings to:

  • Block all cookies
  • Accept only first-party cookies
  • Receive notifications before cookies are set
  • Delete existing cookies

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally (e.g., to cloud service providers), we ensure appropriate safeguards are in place to protect your information in accordance with Indian data protection standards.

12. Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and industry updates. You can opt out anytime by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at info@bestwebsiteconsultancy.com
  • Updating your communication preferences in your account settings

Note: Even if you opt out of marketing emails, we may still send you service-related communications (invoices, project updates, security alerts).

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Best Website Consultancy

Email: info@bestwebsiteconsultancy.com

Phone: +91-898-179-7415

Address: Loknath Apartment, South Subhas Pally, Dankuni, Hooghly, West Bengal, India

Data Protection Officer: Mainak Chaudhuri
Email: info@bestwebsiteconsultancy.com

Acknowledgment: By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.